Terms of Service

Last Updated: June 2026

OVERVIEW

Welcome to Mahra Clothing ("Mahra", "we", "our", or "us"). These Terms of Service govern your access to and use of our website, products, services, and content available through mahra.pk.

By accessing our website, placing an order, creating an account, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website.

SECTION 1 – ELIGIBILITY

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when making purchases or creating an account.

SECTION 2 – PRODUCTS AND AVAILABILITY

We make every effort to display product descriptions, images, colors, and details accurately. However, actual colors and appearance may vary depending on your device, screen settings, and lighting conditions.

All products are subject to availability. We reserve the right to discontinue, modify, or limit the quantity of any product at any time without prior notice.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase a product from Mahra.

We reserve the right to accept, reject, cancel, or limit any order at our sole discretion, including orders suspected of fraud, unauthorized activity, or pricing errors.

An order is considered confirmed only after successful verification and acceptance by Mahra.

SECTION 4 – PRICING AND PAYMENTS

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to modify prices, discounts, promotions, and offers at any time without notice.

Customers agree to provide valid payment and billing information for all purchases.

Applicable shipping charges, Cash on Delivery (COD) handling fees, and any other charges, where applicable, will be clearly displayed during checkout before order confirmation.

A flat Cash on Delivery (COD) handling fee of Rs. 200 may apply to eligible orders across Pakistan.

SECTION 5 – SHIPPING AND DELIVERY

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to weather conditions, courier issues, public holidays, operational disruptions, or circumstances beyond our control.

Mahra shall not be liable for losses arising from delivery delays once an order has been dispatched.

SECTION 6 – EXCHANGES AND RETURNS

All exchanges and returns are governed by our Return & Refund Policy available on the website.

By placing an order, you acknowledge and agree to the conditions outlined in our Return & Refund Policy.

SECTION 7 – INTELLECTUAL PROPERTY

All website content, including logos, product images, graphics, text, designs, videos, icons, branding materials, and website layout, is the property of Mahra Clothing or its licensors.

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission.

SECTION 8 – PROHIBITED USE

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with website functionality.
Copy or scrape website content without permission.
Use the website in a manner that harms Mahra or other users.

SECTION 9 – THIRD-PARTY SERVICES

Our website may contain links, integrations, or services provided by third parties, including payment gateways, courier services, analytics providers, and Shopify.

We are not responsible for the content, policies, or practices of third-party websites or services.

SECTION 10 – PRIVACY

Your use of the website is also governed by our Privacy Policy.

By using our services, you consent to the collection and processing of information in accordance with our Privacy Policy.

SECTION 11 – USER FEEDBACK

Any reviews, suggestions, comments, feedback, or other submissions provided by users may be used by Mahra for business, marketing, operational, and service improvement purposes without compensation.

You confirm that any feedback submitted does not violate the rights of any third party.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, inventory, or availability.

We reserve the right to correct any errors and update information without prior notice.

SECTION 13 – DISCLAIMER OF WARRANTIES

The website, products, and services are provided on an "as available" and "as is" basis.

To the maximum extent permitted by law, Mahra makes no warranties regarding uninterrupted access, error-free operation, or guaranteed results from the use of the website.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted under applicable law, Mahra shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, products, or services.

This includes loss of profits, business interruption, loss of data, or other commercial damages.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Mahra, its directors, employees, partners, affiliates, and service providers from any claims, liabilities, losses, damages, or expenses arising from your breach of these Terms or misuse of the website.

SECTION 16 – TERMINATION

We reserve the right to suspend or terminate access to our website or services at any time without prior notice if we believe a user has violated these Terms.